How to Use Data for Improved Customer Experience

Businesses often use the information collected from surveys, feedback forms, or even follow-up calls to determine what is necessary to improve their customer experience. In the insurance industry, our most effective method to improve customer experiences depends heavily on the data that we receive from agents, clients, and other industry professionals. In this article, we will outline the types of data that can be used to enhance customer experiences, the best methods to collect and analyze data within the industry, and how to improve your insurance technology to provide an enhanced customer experience. Read more

A.I., Insurance, and You

“A.I., Insurance, and YOU”

Artificial intelligence is found all around us in the form of chatbots on company websites and even in claims processing. As technology continues to evolve, artificial intelligence can become a very helpful tool for insurance professionals. In this article, we will discuss how artificial intelligence is currently used within the industry, we will highlight the pros and cons of artificial intelligence for business, and we will cover how the implementation of A.I. relates to your business. Read more

Insurance Technology – Are You Investing Wisely?

Insurance technology is now evolving at a faster pace than most industry professionals are accustomed to. However, with change being inevitable, the question that arises is, “Are you investing wisely in your business?” In this article, we will discuss the importance of insurance technology, the best insurance technology to invest in and why, and what to look forward to in the future. Read more

How Catering to Agents Can Maximize Success

Just as a chef makes the restaurant world revolve alongside other kitchen staff – agents make the insurance industry revolve alongside MGAs, carriers, and wholesalers. If the other entities of a restaurant do not communicate with the chef, the flow of business will be altered. The same is true for the insurance industry if the voices of agents are not considered. Read more

How to Improve Your Agency Management System

As technology advances, so should your company’s agency management system. If you were to evaluate your company’s overall success, you would be drawn to the data stored within your agency management system to determine the real numbers. With that in mind, having the proper software implementations and digital resources available to retrieve and process data is essential. In this article, we will determine what a healthy agency management system looks like, how the proper evaluations, upgrades, and user interactions are vital, as well as the next steps that you can take to improve your agency management system now. Read more