How to Use Data for Improved Customer Experience

Businesses often use the information collected from surveys, feedback forms, or even follow-up calls to determine what is necessary to improve their customer experience. In the insurance industry, our most effective method to improve customer experiences depends heavily on the data that we receive from agents, clients, and other industry professionals. In this article, we will outline the types of data that can be used to enhance customer experiences, the best methods to collect and analyze data within the industry, and how to improve your insurance technology to provide an enhanced customer experience. Read more

A.I., Insurance, and You

“A.I., Insurance, and YOU”

Artificial intelligence is found all around us in the form of chatbots on company websites and even in claims processing. As technology continues to evolve, artificial intelligence can become a very helpful tool for insurance professionals. In this article, we will discuss how artificial intelligence is currently used within the industry, we will highlight the pros and cons of artificial intelligence for business, and we will cover how the implementation of A.I. relates to your business. Read more

How To Automate Submissions

The workflow of an insurance agent has been synonymous with its tedious as well as time consuming tasks. From repetitive processes in various markets to rekeying data, the overall flow of insurance submissions can be stressful. How can agent workflow be improved while maintaining efficiency? It’s simple – through automation! Read more

Hiscox Real Time Bind And Pay Live In Appulate

Appulate, a digital platform that connects MGAs, insurance agents and insureds, today announced that Hiscox, a global specialist insurer, has gone live with a bind and pay functionality for its General Liability program for US small businesses. This technology is available to MGAs and their agents, who can quote, bind, and pay General Liability risks all on the platform.