Introducing internal notes

We’re launching Internal notes to improve communication in Appulate. We’ve found out that our users make a lot of comments and decided to improve this popular feature.

You can now leave internal notes on markets, submarkets, and submissions. They’ll show up in real-time and can be used as a live chat for your company. That way, you can bring more collaboration into the process and make sure everyone is on the same page.

Your notes will only be visible to the users of your company.

Internal notes

You can add internal notes:

  • in the Markets Selector section on the Quote request page;
  • on the All Active page in the Quotes menu.

All changes you make will be synchronized in real-time. You can add a note in the Markets Selector and then edit it on the All Active page – no record will be lost.

Adding internal notes in the Markets Selector

  1. To add a note, click the Internal notes (1) or, if applicable, Messages & internal notes (2) icon near a market (or selected submarket) name.
Internal notes and Messages & internal notes icons
  1. Type your message in the Internal notes panel on the right and click Send or Enter.

You can switch between markets without closing the panel by clicking the Internal notes icon near the market name.

Adding a note
  1. To edit or delete, hover over the note and click Edit or Delete. Please keep in mind that you can edit or delete only your notes.

Ready! Now all your team members will see your notes.

Adding internal notes on Quotes > All Active

The process of adding and changing internal notes on the All Active page is very similar. All you need to do is to click the Internal notes (or if applicable, Messages & internal notes) icon near a market’s name in the Submissions column. Then, write and edit away!

Here, you can only leave notes on markets added in the Markets Selector. The Submissions column doesn’t show submarkets.

Adding a note on Quotes > All Active